Privacy

Call Free 0800 7723603

Effective Date: May 2025

Mercia Movers Limited (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Fill out our online quote form
  • Contact us via email or phone
  • Sign up for our newsletter or request a callback

This may include:

  • Name
  • Email address
  • Telephone number
  • Address (current and destination)
  • Moving date
  • Additional details relevant to your move

We may also collect technical data (e.g. IP address, browser type, and browsing behavior) through cookies or analytics tools (see “Cookies” section).

2. How We Use Your Information

We use your information to:

  • Provide you with a quote or respond to your enquiry
  • Arrange and carry out your removal services
  • Improve our website and customer experience
  • Comply with legal or regulatory obligations
  • Send you relevant marketing communications (only if you opt in)

3. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Consent – where you have given us clear permission (e.g. marketing opt-in)
  • Contractual necessity – to provide a service or quote you requested
  • Legitimate interest – for internal business analysis or improvement
  • Legal obligation – to comply with UK laws and regulations

4. Sharing Your Information

We do not sell your data. We may share your personal data with:

  • Trusted third-party service providers (e.g. IT support, storage partners)
  • Regulatory bodies if required by law
  • Subcontractors who assist in providing our services

All third parties are required to handle your data securely and only for the specified purposes.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict data processing • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at [email protected].

7. Cookies

Our website uses cookies to enhance your browsing experience and help us understand user behavior. You can control cookie settings via your browser. For full details, please refer to our Cookie Policy.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. These include:

  • SSL encryption
  • Secure servers and firewalls
  • Staff training and access controls

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Data Protection Officer

Mercia Movers Limited Email:

privacy@ merciamovers co uk